Marine Industry
Consumer Bill of Rights

 Preamble
Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible.  This includes adhering to a Consumer Bill of Rights.  Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately.  Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

You have the right to:

Sales:

• The assistance of a capable and knowledgeable sales consultant
• Advertising and representations that are truthful and factual
• A written disclosure of all details associated with a purchase
• An explanation of the proper usage and operation of products
• Products properly prepared, inspected and tested before delivery
• The delivery of new products as scheduled
• An explanation of all maintenance requirements and schedules established for your product
• An explanation and written copies of warranties on all products and major components

Service:

• The explanation of maintenance/repair plans including estimated repair time and cost
• An itemized list of all charges (both warranty and retail) with thorough explanation
• Prior approval of changes in repair costs or additional charges should they occur
• Maintenance/repair work done right the first time by knowledgeable trained technicians
• Maintenance/repair work completed when promised
• Timely notice of changes in service delivery time if delays are experienced in repair completion
• Inspect any replaced/damaged components upon presentation of the invoice/work order

Operations:

• Fair, open and honest treatment without discrimination
• Respectful, professional and accurate responses to all your product questions and requests
• Privacy and confidentiality of customer records

• Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

Taking the lead from the luxury automobile industry, H&S Yacht Sales sets a new standard for yacht dealerships with a commitment to customer service for its powerboat and sailboat owners with:

• A full-time service staff and facility to meet customers' after-the-sale needs.
• Three full-time service managers/consultants to answer your specific questions and to supervise the commissioning and after-sale care of your investment.
• An eight-man technical field team possessing the product knowledge to commission and maintain your boat to factory standards including repairmen that make slip calls to your dock.
• Five locations throughout California to better serve you. Each yacht center is situated at top marinas and conveniently located near major airports, thus accommodating out-of-towners.
• 100 sales, service and support personnel, all trained in every aspect of yacht ownership including 35 experienced riggers.
• Each of our sales professionals specializes in either sailboats or motor yachts based on their experience and level of knowledge with ongoing training .